Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Year of publication: |
2012
|
---|---|
Authors: | Kim, Taegoo (Terry) ; Jung‐Eun Yoo, Joanne ; Lee, Gyehee ; Kim, Joungman |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 24.2012, 7, p. 1029-1046
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Emotional labour | Emotional labour acting strategy | Emotional intelligence | Emotional resource | Emotional exhaustion | Service recovery performance | Frontline hotel employees | Customer services quality | Hotel and catering industry |
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