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~person:"Legros, Benjamin"
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Legros, Benjamin
Koole, Ger
43
Koole, Ger M.
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Pot, Auke
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European journal of operational research : EJOR
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
Front-office multitasking between service encounters and back-office tasks
Legros, Benjamin
;
Jouini, Oualid
;
Akşin, Zeynep
; …
- In:
European journal of operational research : EJOR
287
(
2020
)
3
,
pp. 946-963
Persistent link: https://www.econbiz.de/10012293987
Saved in:
3
A uniformization approach for the dynamic control of queueing systems with abandonments
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Operations research
66
(
2018
)
1
,
pp. 200-209
Persistent link: https://www.econbiz.de/10011818618
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