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~person:"Line, Nathaniel D."
~person:"McColl-Kennedy, Janet R."
~source:"econis"
~subject:"Brand image"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Conference proceedings"
~type_genre:"Glossar enthalten"
~type_genre:"Marktinformation"
~type_genre:"Umfrage"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Brand image
Service quality
Social web
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
28
Beziehungsmarketing
19
Relationship marketing
19
Gastronomie
18
Restaurant industry
18
Customer satisfaction
12
Kundenzufriedenheit
12
Beschwerdemanagement
7
Complaint management
7
Emotion
6
Restaurants
6
Social servicescape
6
Customer service
4
Dienstleistungssektor
4
Kundenservice
4
Service industry
4
Social relations
4
Soziale Beziehungen
4
Viral marketing
4
Virales Marketing
4
Betriebliche Wertschöpfung
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer experience
3
Customer value
3
Gesundheitsversorgung
3
Health care
3
Holiday behaviour
3
Kundenwert
3
Satisfaction
3
Urlaubsverhalten
3
Value creation
3
Zufriedenheit
3
customer experience
3
place attachment
3
restaurants
3
social servicescape
3
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Article
29
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Article in journal
Article
Conference proceedings
Glossar enthalten
Marktinformation
Umfrage
Aufsatz in Zeitschrift
29
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English
29
Author
All
Line, Nathaniel D.
McColl-Kennedy, Janet R.
Han, Heesup
50
Loureiro, Sandra Maria Correia
32
Diamantopoulos, Adamantios
27
Mattila, Anna S.
26
Phau, Ian
26
Prentice, Catherine
24
Jang, Soocheong
23
Bang, Nguyen
22
Filieri, Raffaele
22
Hollebeek, Linda D.
22
Sreejesh, S.
21
Dwivedi, Yogesh Kumar
20
Japutra, Arnold
20
Bilgihan, Anil
19
Melewar, T. C.
19
Sarkar, Abhigyan
19
Veloutsou, Cleopatra
19
Guzman, Francisco
18
Hyun, Sunghyup Sean
18
Park, Jungkun
18
Paul, Justin
18
Balaji, M. S.
17
Ekinci, Yuksel
17
Ko, Eunju
17
Flavián Blanco, Carlos
16
Quach, Sara
16
Wong, IpKin Anthony
16
Gursoy, Dogan
15
Johnson, Lester W.
15
Lee, Seonjeong
15
Pelsmacker, Patrick de
15
Vrontis, Demetris
15
Das, Gopal
14
Hanks, Lydia
14
Law, Chun Hung Roberts
14
Liu, Chih-Hsing
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
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Published in...
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International journal of hospitality management
6
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Journal of service research : JSR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing
2
European journal of marketing : EJM
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
3
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
4
Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan
;
Wei, Wei
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
Saved in:
5
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
6
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
9
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
10
When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.
;
Hanks, Lydia
;
McGinley, Sean
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 882-894
Persistent link: https://www.econbiz.de/10011941772
Saved in:
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