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~person:"Müller-Hagedorn, Lothar"
~person:"Pepels, Werner"
~subject:"Handelsmarketing"
~subject:"Marketing management"
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Handelsmarketing
Marketing management
Customer service
15
Kundenservice
15
Beziehungsmarketing
5
Deutschland
5
Germany
5
Kundenbindung
5
Relationship marketing
5
Nachkaufmarketing
4
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3
Marketingmanagement
3
Theorie
3
Theory
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Callcenter
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Customer satisfaction
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Dienstleistungsangebot
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Dienstleistungsmarketing
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2
Einzelhandelspreis
2
Handelsbetrieb
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German
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Müller-Hagedorn, Lothar
Pepels, Werner
Bliemel, Friedhelm
6
Fassott, Georg
6
Grunwald, Guido
3
Laakmann, Kai
3
Theobald, Axel
3
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2
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2
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2
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2
Kramer, Markus S.
2
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2
Standop, Dirk
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1
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Albers, Sönke
1
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1
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1
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Grant, David
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Zukunft im Handel : Studien für die Praxis
2
Instrumente zur Gestaltung von After Sales Services
1
Source
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ECONIS (ZBW)
5
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Kommunikationsinstrumente für After Sales Services
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457850
Saved in:
2
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
3
Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
2001
-
2., aktualisierte und überarb. Aufl.
Persistent link: https://www.econbiz.de/10001555261
Saved in:
4
Kundendienstpolitik : die Instrumente des After Sales-Marketing
Pepels, Werner
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001364406
Saved in:
5
Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001399051
Saved in:
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