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~person:"Maas, Peter"
~subject:"Deutschland"
~subject:"Kundenzufriedenheit"
~subject:"Marktforschung"
~subject:"Service management"
~type:"article"
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Deutschland
Kundenzufriedenheit
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Service management
Customer value
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4
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Maas, Peter
Gallarza, Martina G.
6
Gil Saura, Irene
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Le Nguyen Hau
4
Sesé, F. Javier
4
Al Haj Eid, Mohammad Badi’
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Pham Ngoc Thuy
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Ahn, Jiseon
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Arteaga, Francisco
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Arteaga-Moreno, Francisco
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Hao, Fei
2
Hinterhuber, Hans H.
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2
Ingelsson, Pernilla
2
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Journal für Betriebswirtschaft : management review quarterly
1
Risk management and insurance review
1
Service Value als Werttreiber : Konzepte, Messung und Steuerung
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
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ECONIS (ZBW)
4
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1
Customer value from a customer perspective : a comprehensive review
Graf, Albert
;
Maas, Peter
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 59-87)
.
2014
Persistent link: https://www.econbiz.de/10010359525
Saved in:
2
Customer Value bei Dienstleistungen : Managementherausforderungen zwischen interner und externer Kundenorientierung
Bühler, Pascal
;
Cachelin, Joël Luc
;
Maas, Peter
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 103-129)
.
2010
Persistent link: https://www.econbiz.de/10003943224
Saved in:
3
How insurance brokers create value : a functional approach
Maas, Peter
- In:
Risk management and insurance review
13
(
2010
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003967564
Saved in:
4
Customer value from a customer perspective : a comprehensive review
Graf, Albert
;
Maas, Peter
- In:
Journal für Betriebswirtschaft : management review …
58
(
2008
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003681621
Saved in:
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