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~person:"Madera, Juan M."
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Perspective taking
3
Arbeitsmarktdiskriminierung
2
Beziehungsmarketing
2
Dienstleistungsqualität
2
Diversity Management
2
Diversity management
2
Emotion
2
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Arbeitsverhalten
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Organizational attitudes
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diversity management
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perspective taking
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workforce diversity
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Madera, Juan M.
Lee, Lindsey
3
Ortiz-Riomalo, Juan Felipe
3
Alan, Sule
2
Athenstaedt, Ursula
2
Baysan, Ceren
2
Brooks, Alison Wood
2
Darke, Peter
2
Engel, Stefanie
2
Evans, Anthony M.
2
Galinsky, Adam D.
2
Gumren, Mert
2
Jia, Ming
2
Koessler, Ann-Kathrin
2
Krueger, Joachim I.
2
Kubilay, Elif
2
Luth, Matthew T.
2
Mata, Jutta
2
Park, Joon Hyung
2
Richter, David
2
Rodríguez Chatruc, Marisol
2
Rozo, Sandra V.
2
Scheibehenne, Benjamin
2
Soetan, Gbemisola T.
2
Vollstädt, Ulrike
2
Wang, Juan
2
Werner, Steve
2
Zhang, Zhe
2
Abbott, Je'Anna Lea
1
Ackert, Lucy F.
1
Adikaram, Arosha S.
1
Ali, Moazzam
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Allen, Alexis M.
1
Altiero, Elizabeth C.
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Amelsvoort, Marije van
1
Anusha, Ramesh
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Armstrong, J. Scott
1
Arnold, Todd J.
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International journal of hospitality management
2
Cornell hospitality quarterly : CQ
1
Journal of business and psychology
1
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ECONIS (ZBW)
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1
A within-level analysis of the effect of customer-focused
perspective-taking
on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
2
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based
perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
3
Situational
perspective
taking
as an intervention for improving attitudes toward organizations that invest in diversity management programs
Madera, Juan M.
- In:
Journal of business and psychology
33
(
2018
)
3
,
pp. 423-442
Persistent link: https://www.econbiz.de/10011866655
Saved in:
4
What's in it for me? :
perspective
taking
as an intervention for improving attitudes toward diversity management
Madera, Juan M.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 100-111
Persistent link: https://www.econbiz.de/10011865485
Saved in:
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