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~person:"Madera, Juan M."
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Madera, Juan M.
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
41
Septianto, Felix
34
Bagozzi, Richard P.
32
Hopfensitz, Astrid
28
Benhabib, Jess
25
Bosman, Ronald
25
Han, Heesup
25
Härtel, Charmine E. J.
25
Huy, Quy
24
Humphrey, Ronald H.
23
Reuben, Ernesto
23
Welpe, Isabell M.
20
Kemp, Elyria
19
Lindebaum, Dirk
19
Siddiqui, Danish Ahmed
19
Wang, Pengfei
17
Dufwenberg, Martin
16
Loureiro, Sandra Maria Correia
16
Mattila, Anna S.
16
Noussair, Charles
16
Pham, Michel T.
16
Schweitzer, Maurice E.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Phau, Ian
15
Cardon, Melissa S.
14
Hur, Won-Moo
14
Menges, Jochen
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Prayag, Girish
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Battigalli, Pierpaolo
13
Connelly, Shane
13
Grandey, Alicia
13
Groth, Markus
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Kocher, Martin
13
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Schniter, Eric
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International journal of hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
1
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1
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
2
Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.
;
Wang, Xingyu
;
Madera, Juan M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
Saved in:
3
Should I leave this industry? : the role of stress and negative emotions in response to an industry negative work event
Yu, Heyao
;
Lee, Lindsey
;
Popa, Iuliana
;
Madera, Juan M.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495071
Saved in:
4
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
5
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
6
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
7
Facial stigmas in dyadic selection interviews : affective and behavioral reactions toward a stigmatized applicant
Madera, Juan M.
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
4
,
pp. 456-475
Persistent link: https://www.econbiz.de/10011494483
Saved in:
8
A strategy for diversity training : focussing on empathy in the workplace
Madera, Juan M.
;
Neal, Jack A.
;
Dawson, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 469-487
Persistent link: https://www.econbiz.de/10009385370
Saved in:
9
The effects of leader negative emotions on evaluations of leadership in a crisis situation : the role of anger and sadness
Madera, Juan M.
;
Smith, D. Brent
- In:
The leadership quarterly : LQ ; an international …
20
(
2009
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10003839474
Saved in:
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