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~person:"Mariani, Marcello M."
~person:"Mattila, Anna S."
~subject:"Firm performance"
~subject:"Service quality"
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Dienstleistungsqualität
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Mariani, Marcello M.
Mattila, Anna S.
Lee, Seoki
6
Bhat, Dada Ab Rouf
3
Butcher, Ken
3
Kang, Kyung Ho
3
Kim, Mi Ran
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Köseoglu, Mehmet Ali
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Miao, Li
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Pizam, Abraham
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Singal, Manisha
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Chun Meng Tang
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International journal of hospitality management
4
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
6
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1
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
2
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
3
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
4
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
5
A descriptive examination of corporate governance in the hospitality industry
Guillet, Basak Denizci
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 677-684
Persistent link: https://www.econbiz.de/10008758174
Saved in:
6
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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