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~person:"Mattila, Anna S."
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Customer satisfaction
Relationship marketing
Viral marketing
8
Virales Marketing
8
Consumer behaviour
7
Konsumentenverhalten
7
Internet marketing
4
Online retailing
4
Online-Handel
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Online-Marketing
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Beziehungsmarketing
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Complaint management
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Dienstleistungsqualität
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eWOM
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online reviews
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word-of-mouth
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Data Mining
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Emotion
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Krankenhaus
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Kundenbindungsprogramm
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Language Expectancy Theory
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Mattila, Anna S.
Verlegh, Peeter
7
Fink, Klaus-J.
6
Balaji, M. S.
5
Bilgihan, Anil
5
Karjaluoto, Heikki
5
Kumar, V.
5
Li, Hengyun
5
Loureiro, Sandra Maria Correia
5
Roy, Sanjit
5
Sparks, Beverley
5
Bradley, Graham L.
4
Liu, Chih-Hsing
4
Mavondo, Felix
4
Ranaweera, Chatura
4
Rita, Paulo
4
Sreejesh, S.
4
Verhoef, Peter C.
4
Akbari, Mohsen
3
Alavi, Shirin
3
Augusto, Mário Gomes
3
Back, Ki-Joon
3
Camilleri, Mark Anthony
3
Casidy, Riza
3
Cobanoglu, Cihan
3
Dahlén, Micael
3
Dewnarain, Senika
3
Dwivedi, Yogesh Kumar
3
Eelen, Jiska
3
Filieri, Raffaele
3
Gil Saura, Irene
3
Han, Heesup
3
Hanks, Lydia
3
Harmeling, Colleen M.
3
Harrigan, Paul
3
Hsu, Maxwell K.
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Jayawardhena, Chanaka
3
Kim, Jong Min
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Kim, Woo Gon
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
3
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
4
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
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