The role of tie strength on consumer dissatisfaction responses
Year of publication: |
2012
|
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Authors: | Yang, Wan ; Mattila, Anna S. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 2, p. 399-404
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | USA | United States |
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