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~person:"McColl-Kennedy, Janet R."
~subject:"Customer satisfaction"
~subject:"Health care system"
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Customer satisfaction
Health care system
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Satisfaction
4
Service quality
4
Zufriedenheit
4
Gesundheitsversorgung
3
Health care
3
Lebensqualität
3
Quality of life
3
Well-being
3
Beziehungsmarketing
2
Consumer behaviour
2
Gesundheitswesen
2
Hospital
2
Konsumentenverhalten
2
Krankenhaus
2
Patienten
2
Patients
2
Relationship marketing
2
Betriebliche Wertschöpfung
1
Community well-being
1
Customer experience
1
Customer journey
1
Customer value
1
Emotion
1
Emotions
1
Gesundheit
1
Health
1
Health services
1
Kundenwert
1
Lebensstandard
1
Nachhaltige Entwicklung
1
Patient ecosystem management
1
Patient experience
1
Patient experiences
1
Service Ecosystem
1
Servicescape
1
Standard of living
1
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4
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McColl-Kennedy, Janet R.
Sirgy, M. Joseph
7
Lee, Wang-Sheng
6
Svensson, Göran
6
McKinnish, Terra G.
5
Chen, Chun-Chu
4
Schiele, Holger
4
Yu, Grace B.
4
Alrawadieh, Zaid
3
Altinay, Levent
3
Benjamin, Daniel J.
3
Billström, Anders
3
Botti, Simona
3
Chadi, Adrian
3
Clark, Andrew E.
3
Faro, David
3
Foster, Gigi
3
Gorry, Aspen
3
Gorry, Devon
3
Grunert, Klaus G.
3
Gu, Yangjie
3
Heffetz, Ori
3
Hetschko, Clemens
3
Kimball, Miles S.
3
Mysen, Tore
3
Petrick, James F.
3
Pulles, Niels J.
3
Rindell, Anne
3
Stratton, Leslie S.
3
Su, LuJun
3
Szembrot, Nichole
3
Söderlund, Magnus
3
Ahn, Jiseon
2
Aksoy, Lerzan
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Becchetti, Leonardo
2
Bošnjak, Michael
2
Brams, Steven J.
2
Briggs, Elten
2
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Journal of business research : JBR
2
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
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