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~person:"McColl-Kennedy, Janet R."
~subject:"Customer value"
~subject:"Kundenwert"
~type:"article"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article"
~type_genre:"Aufsatz in Zeitschrift"
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Customer value
Kundenwert
Betriebliche Wertschöpfung
8
Value creation
8
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Customer integration
4
Kundenintegration
4
Consumer behaviour
3
Customer experience
3
Customer satisfaction
3
Health care
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Value co-creation
3
Co-creation
2
Dienstleistung
2
Dienstleistungssektor
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care system
2
Practices
2
Service industry
2
Services
2
B-to-B-Marketing
1
Business network
1
Business-to-business marketing
1
Co-creation practices
1
Co-production
1
Collaboration
1
Combined KSAs
1
Customer
1
Customer capabilities
1
Customer practices
1
Customer resources
1
Customer variability
1
Design thinking
1
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Amtsdruckschrift
Article
Aufsatz in Zeitschrift
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5
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McColl-Kennedy, Janet R.
Keränen, Joona
8
Eggert, Andreas
6
Kleinaltenkamp, Michael
6
Edvardsson, Bo
5
Frow, Pennie
5
Gallarza, Martina G.
5
Grönroos, Christian
5
Madhani, Pankaj M.
5
Payne, Adrian
5
Shamim, Amjad
5
Aarikka-Stenroos, Leena
4
Heinonen, Kristina
4
Le Nguyen Hau
4
Ngo, Liem Viet
4
Saarijärvi, Hannu
4
Töytäri, Pekka
4
Ahn, Jiseon
3
Baumann, Jasmin
3
Busser, James A.
3
Cabiddu, Francesca
3
Corsaro, Daniela
3
Cossío-Silva, Francisco-José
3
Del Chiappa, Giacomo
3
Gil Saura, Irene
3
Grace, Debra
3
Jalkala, Anne
3
Khan, Imran
3
Komulainen, Hanna
3
Le Meunier-FitzHugh, Kenneth
3
Lo Iacono, Joseph
3
Luu Trong Tuan
3
Perdue, Richard R.
3
Rajala, Risto
3
Revilla Camacho, Maria Angeles
3
Ritala, Paavo
3
Roth, Stefan
3
Shin, Hakseung
3
Shulga, Lenna V.
3
Skålén, Per
3
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Business horizons
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
Marketing theory
1
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ECONIS (ZBW)
5
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1
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
2
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
3
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
4
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
5
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
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