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~person:"McDonnell, Anthony"
~person:"Swailes, Stephen"
~person:"Terziev, Venelin"
~subject:"Call centre"
~subject:"Emerging economies"
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Handbook of human resource management in emerging markets
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New technology, work and employment
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ECONIS (ZBW)
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Talent management in the emerging markets
Skuza, Agnieszka
;
McDonnell, Anthony
;
Scullion, Hugh
- In:
Handbook of human resource management in emerging markets
,
(pp. 225-243)
.
2015
Persistent link: https://www.econbiz.de/10011529390
Saved in:
2
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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