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~person:"McDonnell, Anthony"
~source:"econis"
~subject:"Human Resource Management"
~subject:"Kundenzufriedenheit"
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Human Resource Management
Kundenzufriedenheit
Call centre
4
Callcenter
4
Arbeitsbeziehungen
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Australia
2
Australien
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Call centres
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Codetermination
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Employee voice
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Employment relations
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Arbeitsgruppe
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Churn and burn HR
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Coaching
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Customer service
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Employee attitudes
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Führungskräfteentwicklung
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Großbritannien
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Human resource development
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McDonnell, Anthony
Doellgast, Virginia
6
Connell, Julia
5
Kwon, Hyunji
5
Batt, Rosemary L.
4
Ryan, Gerard
4
Abdullateef, Aliyu Olayemi
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Aparicio-Valverde, Mireia
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Bassamboo, Achal
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Chicu, Dorina
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Hannif, Zeenobiyah
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Russell, Bob
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Thite, Mohan
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Allon, Gad
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Budhwar, Pawan S.
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Burgess, John
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Chambel, Maria José
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Hu, Kejia
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Hudson, Sarah
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Manitz, Michael
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Naidoo, Perunjodi
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Oliveira, Alexandre Ferreira
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Ramseook-Munhurrun, Prabha
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Rychalski, Aude
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Scupin, Yvonne
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Tilly, Chris
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Aa, Zanna van der
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Afèche, Philipp
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Aksoy, Lerzan
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Andreassen, Tor Wallin
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Ang, Soon
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Employee relations
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New technology, work and employment
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ECONIS (ZBW)
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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
2
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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