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~person:"Moon, Tae Won"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
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Kundenzufriedenheit
Relationship marketing
Emotion
11
Arbeitszufriedenheit
5
Job satisfaction
5
Arbeitsverhalten
4
Beziehungsmarketing
4
Work behaviour
4
Consumer behaviour
3
Emotional exhaustion
3
Emotional labor
3
Konsumentenverhalten
3
Arbeitsleistung
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer incivility
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Emotional labour
2
Employee retention
2
Gerechtigkeit
2
Job performance
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Justice
2
Kundenservice
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Mitarbeiterbindung
2
Organizational behaviour
2
Organizational justice
2
Salespeople
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Service quality
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Stress
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Verhalten in Organisationen
2
Verkaufspersonal
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Work stress
2
Affective organizational commitment
1
Arbeitskräfte
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Arbeitspsychologie
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Artificial intelligence
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Behavior-based control
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English
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Moon, Tae Won
Han, Heesup
15
Hyun, Sunghyup Sean
7
Prayag, Girish
7
Vázquez Casielles, Rodolfo
7
Bagozzi, Richard P.
6
Barnes, Donald C.
6
Chebat, Jean-Charles
6
Folse, Judith Anne Garretson
6
Hosany, Sameer
6
Ladhari, Riadh
6
Mattila, Anna S.
6
Qu, Hailin
6
Ahn, Jiseon
5
Babin, Barry J.
5
Hanks, Lydia
5
Hur, Won-Moo
5
Lee, Choong-Ki
5
Loureiro, Sandra Maria Correia
5
Medler-Liraz, Hana
5
Ribeiro, Manuel Alector
5
Rust, Roland T.
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Du, Jiangang
4
Fan, Xiucheng
4
Groth, Markus
4
Huan, Tzung-cheng
4
Hussain, Khalid
4
Jani, Dev
4
Junaid, Muhammad
4
Kemp, Elyria
4
Koenig-Lewis, Nicole
4
Lee, Lindsey
4
Madera, Juan M.
4
Miao, Li
4
Palmer, Adrian
4
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The journal of services marketing
2
Journal of service theory and practice : JSTP
1
Service business
1
The journal of asset management
1
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ECONIS (ZBW)
5
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1
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
2
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
3
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
4
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
5
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
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