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~person:"Murphy, John A."
~person:"Wahren, Heinz-Kurt E."
~source:"usbk"
~subject:"Dienstleistung"
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Dienstleistung
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Dienstleistungsqualität in der Praxis : ein Handbuch für den praktischen Gebrauch
Murphy, John A.
;
Farmar, Tony
-
1994
Persistent link: https://www.econbiz.de/10004197255
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Kundenorientierte Dienstleistungsqualität : ein Analyse- und Handlungsleitfaden
Wahren, Heinz-Kurt E.
;
Bälder, Karl-Heinz
-
1994
Persistent link: https://www.econbiz.de/10004251989
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