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~person:"Odekerken-Schröder, Gaby"
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Dienstleistungssektor
6
Service industry
6
Dienstleistungsqualität
3
Service quality
3
Betriebliche Wertschöpfung
2
Beziehungsmarketing
2
Dienstleistung
2
Industrie
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
KMU
2
Manufacturing industries
2
Relationship marketing
2
SME
2
Services
2
Value creation
2
absorptive capacity
2
employee collaboration
2
Augmentation
1
Balanced centricity
1
Business network
1
Complex service systems
1
Complex systems
1
Consumer behaviour
1
Contingency theory
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Customer integration
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Customer satisfaction
1
Customer service
1
Customer value
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Dynamic capabilities
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Dynamische Kompetenzen
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Einzelhandel
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Firm performance
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Frontline employee (FLE)
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Gesundheitsversorgung
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Odekerken-Schröder, Gaby
Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Corsten, Hans
35
Rubalcaba-Bermejo, Luis
32
Kaiser, Ulrich
31
Cuadrado Roura, Juan R.
30
Daniels, Peter W.
30
Miles, Ian D.
28
Djellal, Faridah
25
Wirtz, Jochen
25
Talib, Faisal
24
Bruhn, Manfred
23
Edvardsson, Bo
22
Hoekman, Bernard M.
22
Rahman, Zillur
22
Bosch, Gerhard
21
Gössinger, Ralf
20
Ghani, Ejaz
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Audretsch, David B.
18
Witell, Lars
18
Shepherd, Ben
17
Falk, Martin
16
Gornig, Martin
16
Hipp, Christiane
16
Savona, Maria
16
Bryson, John R.
15
Büttgen, Marion
15
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Petit, Pascal
15
Qureshi, M. N.
15
Stauss, Bernd
15
Bullinger, Hans-Jörg
14
Gupta, Poonam
14
Görg, Holger
14
Mesch, Michael
14
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Journal of service management
2
GSBE research memoranda
1
International small business journal : researching entrepreneurship
1
Journal of service research : JSR
1
Research on international service marketing : a state of the art
1
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ECONIS (ZBW)
6
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Exploring antecedents of service innovation excellence in manufacturing SMEs
Mennens, Kars
;
Van Gils, Anita Elisabeth Jacqueline
; …
-
2016
Persistent link: https://www.econbiz.de/10011542938
Saved in:
3
Exploring antecedents of service innovation performance in manufacturing SMEs
Mennens, Kars
;
Van Gils, Anita Elisabeth Jacqueline
; …
- In:
International small business journal : researching …
36
(
2018
)
5
,
pp. 500-520
Persistent link: https://www.econbiz.de/10011901166
Saved in:
4
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
5
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
6
A cross-cultural investigation of relationship marketing effectiveness in retail services: a contingency approach
Odekerken-Schröder, Gaby
;
De Wulf, Kristof
;
Reynolds, …
- In:
Research on international service marketing : a state …
,
(pp. 33-73)
.
2005
Persistent link: https://www.econbiz.de/10002976486
Saved in:
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