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Ou, Yi-chun
Kumar, V.
37
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Journal of service research : JSR
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ECONIS (ZBW)
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The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
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2
Toward a further understanding of drivers of customer loyalty across economic conditions, industries, firms, and customers
Ou, Yi-chun
-
2014
Persistent link: https://www.econbiz.de/10010360025
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