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~person:"Pasamehmetoglu, Aysin"
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Beschwerdemanagement
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Complaint management
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Error management
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Service recovery performance
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Anxiety
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Arbeitsleistung
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Betriebsklima
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Pasamehmetoglu, Aysin
Guchait, Priyanko
8
Karatepe, Osman M.
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International journal of hospitality management
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Anxiety and gratitude toward the organization : relationships with error management culture and service
recovery
performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
2
The moderating effect of supervisor and coworker support for error management on service
recovery
performance
and helping behaviors
Pasamehmetoglu, Aysin
;
Guchait, Priyanko
;
Tracey, J. B.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 2-22
Persistent link: https://www.econbiz.de/10011601103
Saved in:
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