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~person:"Patterson, Paul G."
~person:"Prentice, Catherine"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Online-Handel
Beziehungsmarketing
43
Relationship marketing
43
Service quality
28
Customer satisfaction
23
Kundenzufriedenheit
23
Consumer behaviour
21
Konsumentenverhalten
21
Gambling
13
Glücksspiel
13
Customer engagement
8
Brand image
6
Brand management
6
Customer loyalty
6
Markenführung
6
Markenimage
6
Southeast Asia
6
Südostasien
6
Customer integration
5
Customer service
5
Kundenintegration
5
Kundenservice
5
Customer retention
4
Financial audit
4
KMU
4
Kundenbindung
4
SME
4
Wirtschaftsprüfung
4
customer loyalty
4
Airline
3
Arbeitszufriedenheit
3
Artificial intelligence
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
3
Intelligence
3
Intelligenz
3
Job satisfaction
3
Künstliche Intelligenz
3
Loyalty
3
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17
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Article
27
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1
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27
Aufsatz in Zeitschrift
27
Language
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English
28
Author
All
Patterson, Paul G.
Prentice, Catherine
Bruhn, Manfred
24
Han, Heesup
18
Mattila, Anna S.
18
Klaus, Philipp
14
McColl-Kennedy, Janet R.
13
Quach, Sara
13
Gil Saura, Irene
12
Gong, Taeshik
12
Hollebeek, Linda D.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Usman, Osly
11
Izogo, Ernest Emeka
10
Park, Jungkun
10
Prybutok, Victor R.
9
Qu, Hailin
9
Schumann, Jan Hendrik
9
Sreejesh, S.
9
Bang, Nguyen
8
Edvardsson, Bo
8
Georgi, Dominik
8
Loureiro, Sandra Maria Correia
8
Rather, Raouf Ahmad
8
Thaichon, Park
8
Weaven, Scott
8
Al-Hawary, Sulieman Ibraheem Shelash
7
Evanschitzky, Heiner
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Rahman, Zillur
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Verhoef, Peter C.
7
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Published in...
All
Journal of retailing and consumer services
6
International journal of hospitality management
4
Journal of business research : JBR
2
Services marketing quarterly
2
Accounting research journal
1
Asian review of accounting
1
Australasian marketing journal
1
International journal of contemporary hospitality management
1
International small business journal : researching entrepreneurship
1
Journal of accounting in emerging economies : JAEE
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
1
The journal of services marketing
1
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ECONIS (ZBW)
28
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1
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Erboon Ekasingh
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
2
SME clients evaluation of audit quality : the roles of auditors' communication effectiveness, rapport and social capital
Naruanard Sarapaivanich
;
Erboon Ekasingh
;
Jomjai Sampet
; …
- In:
Journal of accounting in emerging economies : JAEE
14
(
2024
)
2
,
pp. 373-395
Persistent link: https://www.econbiz.de/10014521379
Saved in:
3
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
8
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
9
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
10
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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