Saunila, Minna; Rantala, Tero; Ukko, Juhani; Pekkola, Sanna - In: International Journal of Quality & Reliability Management 34 (2017) 4, pp. 478-493
. Originality/value Despite the increasing amount of literature on performance measurement in networks, theory is still lacking that … the research is based on combining network, service, and value perspectives in performance measurement. …