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~person:"Pepels, Werner"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type_genre:"Arbeitspapier"
~type_genre:"Aufsatz im Buch"
~type_genre:"Lehrbuch"
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Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Measurement
3
Messung
3
Relationship marketing
3
Customer service
2
Kundenservice
2
Beschwerdemanagement
1
Complaint management
1
Customer retention
1
Dienstleistungsmarketing
1
Kundenbindung
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Services marketing
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Arbeitspapier
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German
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Pepels, Werner
Propper, Carol
19
Bruhn, Manfred
11
Gravelle, Hugh
11
Bloom, Nicholas
10
Van Reenen, John
9
Santos, Rita
8
Seiler, Stephan
8
Gaynor, Martin
7
Siciliani, Luigi
7
Gutacker, Nils
6
Moscelli, Giuseppe
6
Woratschek, Herbert
5
Aflaki, Sam
4
Bauer, Hans H.
4
Bojke, Chris
4
Burgess, Simon M.
4
Georgi, Dominik
4
Laudicella, Mauro
4
Lemos, Renata
4
Popescu, Ioana
4
Sadun, Raffaella
4
Silva, Olmo
4
Street, Andrew
4
Sutton, Matt
4
Battistin, Erich
3
Coenen, Christian
3
Di Liberto, Adriana
3
Gibbons, Steve
3
Goddard, Maria
3
Gouthier, Matthias H. J.
3
Hammerschmidt, Maik
3
Hussain, Iftikhar
3
Jamasb, Tooraj
3
Machin, Stephen
3
Neri, Lorenzo
3
Pollitt, Michael G.
3
Rabe, Birgitta
3
Schivardi, Fabiano
3
Sulis, Giovanni
3
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
1
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ECONIS (ZBW)
3
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Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10009672139
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2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
Saved in:
3
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
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