Llach, Josep; Bagur, Llorenç; Perramon, Jordi; … - In: Management Decision 55 (2017) 10, pp. 2181-2199
Purpose The purpose of this paper is to further research on the Kaplan and Norton (1996) balanced scorecard (BSC) model after having discerned that previous work has so far neglected to explore the interrelationships between the model’s dimensions and the influence contextual factors may have....