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~person:"Prentice, Catherine"
~person:"Rahman, Zillur"
~subject:"Beziehungsmarketing"
~subject:"Kundenintegration"
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Search: subject:"Consumer behavior"
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Beziehungsmarketing
Kundenintegration
Consumer behaviour
65
Konsumentenverhalten
65
Relationship marketing
32
Customer satisfaction
22
Kundenzufriedenheit
22
Brand management
21
Dienstleistungsqualität
21
Markenführung
21
Service quality
21
Brand image
15
Markenimage
15
Gambling
11
Glücksspiel
11
Brand
9
Customer engagement
9
Customer integration
9
Bibliometrics
8
Bibliometrie
8
Markenartikel
8
Social Web
8
Social web
8
Corporate Social Responsibility
7
Corporate social responsibility
7
Internet marketing
7
Online-Marketing
7
CSR
5
Customer loyalty
5
Innovation adoption
5
Innovationsakzeptanz
5
Self-service
5
Bank
4
Brand loyalty
4
Customer retention
4
Emotion
4
Gender
4
Geschlecht
4
India
4
Indien
4
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32
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31
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31
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1
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English
32
Author
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Prentice, Catherine
Rahman, Zillur
Han, Heesup
40
Hollebeek, Linda D.
36
Mattila, Anna S.
29
Verhoef, Peter C.
26
Kumar, V.
24
Loureiro, Sandra Maria Correia
24
Huber, Frank
20
Rather, Raouf Ahmad
20
Bang, Nguyen
19
Klaus, Philipp
19
Ahn, Jiseon
17
Usman, Osly
17
Gil Saura, Irene
16
Khan, Imran
16
Schramm-Klein, Hanna
16
So, Kevin Kam Fung
16
Grewal, Dhruv
15
Herrmann, Andreas
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Foscht, Thomas
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Sesé, F. Javier
14
Das, Gopal
13
Evanschitzky, Heiner
13
Malthouse, Edward C.
13
McDonald, Heath
13
Roy, Sanjit
13
Schumann, Jan Hendrik
13
Sreejesh, S.
13
Tanford, Sarah
13
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Journal of retailing and consumer services
12
International journal of hospitality management
3
Journal of business research : JBR
2
The journal of brand management : an international journal
2
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of marketing
1
Handbook of research on customer engagement
1
International journal of business excellence
1
International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of internet commerce
1
Journal of vacation marketing
1
Management decision : MD
1
Qualitative market research : an international journal
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
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ECONIS (ZBW)
32
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
4
Brand hate : a literature review and future research agenda
Aziz, Rahila
;
Rahman, Zillur
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 2014-2051
Persistent link: https://www.econbiz.de/10013352678
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
7
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
8
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
9
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
10
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
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