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~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
~subject:"COVID-19"
~subject:"Service quality"
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Beziehungsmarketing
COVID-19
Service quality
Consumer behaviour
33
Konsumentenverhalten
33
Relationship marketing
19
Customer satisfaction
17
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Gambling
11
Glücksspiel
11
Brand management
9
Markenführung
9
Brand image
7
Customer engagement
7
Markenimage
7
Customer loyalty
5
Customer integration
4
Customer retention
4
Intelligence
4
Intelligenz
4
Kundenbindung
4
Kundenintegration
4
Macau
4
Southeast Asia
4
Südostasien
4
Brand
3
Casinos
3
Customer service
3
Emotion
3
Emotional intelligence
3
Kundenservice
3
Markenartikel
3
Social Web
3
Social web
3
Airline
2
Alcohol consumption
2
Alkoholkonsum
2
Behavioural intentions
2
Brand attachment
2
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17
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Article
26
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26
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26
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English
26
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Prentice, Catherine
Han, Heesup
60
Mattila, Anna S.
41
Hollebeek, Linda D.
35
Usman, Osly
29
Verhoef, Peter C.
27
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Ahn, Jiseon
21
Klaus, Philipp
21
Huber, Frank
20
Hyun, Sunghyup Sean
20
Rather, Raouf Ahmad
20
Wong, IpKin Anthony
20
Line, Nathaniel D.
19
So, Kevin Kam Fung
19
Bang, Nguyen
18
Bilgihan, Anil
18
Grewal, Dhruv
18
Hanks, Lydia
18
McColl-Kennedy, Janet R.
18
Balaji, M. S.
17
Gustafsson, Anders
17
Herrmann, Andreas
16
Khan, Imran
16
Quach, Sara
16
Sreejesh, S.
16
Wangenheim, Florian von
16
Gil Saura, Irene
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
Schumann, Jan Hendrik
15
Swoboda, Bernhard
15
Aksoy, Lerzan
14
Bauer, Hans H.
14
Foscht, Thomas
14
Hwang, Jinsoo
14
Jang, Soocheong
14
Japutra, Arnold
14
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Journal of retailing and consumer services
14
International journal of hospitality management
2
Journal of business research : JBR
2
Psychology & marketing
2
International journal of consumer studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
The service industries journal
1
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ECONIS (ZBW)
26
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Antecedents and consequences of panic buying : the case of COVID-19
Prentice, Catherine
;
Quach, Sara
;
Thaichon, Park
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 132-146
Persistent link: https://www.econbiz.de/10012808005
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Transformative service research and COVID-19 : editorial
Prentice, Catherine
;
Altinay, Levent
;
Woodside, Arch G.
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012483661
Saved in:
7
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
8
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
9
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
10
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
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