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~person:"Prentice, Catherine"
~subject:"Beziehungsmarketing"
~subject:"Social Web"
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Search: subject:"Consumer behavior"
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Beziehungsmarketing
Social Web
Consumer behaviour
32
Konsumentenverhalten
32
Relationship marketing
19
Customer satisfaction
17
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
Gambling
11
Glücksspiel
11
Brand management
9
Markenführung
9
Brand image
7
Customer engagement
7
Markenimage
7
Customer loyalty
5
Customer integration
4
Customer retention
4
Intelligence
4
Intelligenz
4
Kundenbindung
4
Kundenintegration
4
Macau
4
Southeast Asia
4
Südostasien
4
Brand
3
Casinos
3
Customer service
3
Emotion
3
Emotional intelligence
3
Kundenservice
3
Markenartikel
3
Social web
3
Airline
2
Alcohol consumption
2
Alkoholkonsum
2
Behavioural intentions
2
Brand attachment
2
COVID-19
2
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Undetermined
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2
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Article
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English
20
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Prentice, Catherine
Han, Heesup
41
Hollebeek, Linda D.
37
Mattila, Anna S.
31
Loureiro, Sandra Maria Correia
29
Verhoef, Peter C.
27
Kumar, V.
25
Usman, Osly
23
Huber, Frank
22
Rather, Raouf Ahmad
22
Filieri, Raffaele
21
Bang, Nguyen
19
Dwivedi, Yogesh Kumar
19
Grewal, Dhruv
19
Klaus, Philipp
19
Khan, Imran
18
Quach, Sara
18
Ahn, Jiseon
17
Gil Saura, Irene
17
Herrmann, Andreas
17
Wong, IpKin Anthony
17
Balaji, M. S.
16
Gustafsson, Anders
16
Veloutsou, Cleopatra
16
Wangenheim, Florian von
16
Bilgihan, Anil
15
Das, Gopal
15
Flavián Blanco, Carlos
15
Hyun, Sunghyup Sean
15
Ko, Eunju
15
Lemon, Katherine N.
15
Martínez-López, Francisco J.
15
Mittal, Vikas
15
Schramm-Klein, Hanna
15
So, Kevin Kam Fung
15
Swoboda, Bernhard
15
Vrontis, Demetris
15
Bauer, Hans H.
14
Conduit, Jodie
14
Evanschitzky, Heiner
14
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Journal of retailing and consumer services
11
International journal of hospitality management
2
Journal of business research : JBR
2
International journal of consumer studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
20
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Antecedents and consequences of panic buying : the case of COVID-19
Prentice, Catherine
;
Quach, Sara
;
Thaichon, Park
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 132-146
Persistent link: https://www.econbiz.de/10012808005
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
7
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
10
The influence of identity-driven customer engagement on purchase intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
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