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~person:"Quach, Sara"
~subject:"Dienstleistungsqualität"
~subject:"Mobiltelefon"
~subject:"Privatization"
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Dienstleistungsqualität
Mobiltelefon
Privatization
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Digitale Dienste
3
Internet
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Telecommunications industry
3
Telekommunikationssektor
3
Web-based service
3
Internet service provider (ISP)
2
Attitudinal loyalty
1
Behavioural intentions
1
Customer commitment
1
High-tech services
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Internet service provider
1
Internet usage
1
Internet usage pattern
1
Services quality
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Trust
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Value
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commitment
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customer retention
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satisfaction
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service quality
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Quach, Sara
Chong, Alberto
7
Galdo, Virgilio
7
Degeorge, François
6
Genakos, Christos
6
Li, Wei
6
Valletti, Tommaso M.
6
Xu, Lixin Colin
6
Jenter, Dirk
5
Moel, Alberto
5
Tufano, Peter
5
From, Johan
4
Izogo, Ernest Emeka
4
Meel, Dr. Pankaj
4
Molz, Rick
4
Parker, Philip M.
4
Röller, Lars-Hendrik
4
Schrage, Burkhard N.
4
Torero, Máximo
4
Vaaler, Paul M.
4
Viani, Bruno E.
4
Welch, Theodora
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Brown, Allan
3
Czajkowski, Mikołaj
3
Eliassen, Kjell A.
3
Florio, Massimo
3
Grubb, Michael D.
3
Hörnig, Steffen
3
Lawrence, Stewart
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Mitomo, Hitoshi
3
Negi, Rakshit
3
Osborne, Matthew
3
Pascó Font, Alberto
3
Peitz, Martin
3
Rahul, T.
3
Schütt, Florian
3
Sharma, Umesh
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Sobolewski, Maciej
3
Thaichon, Paramaporn
3
Abd-Elrahman, Abd-Elrahman Hassanein
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Journal of retailing and consumer services
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
3
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Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
2
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
3
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
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