The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Year of publication: |
September 2015
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Authors: | Thaichon, Paramaporn ; Quach, Sara |
Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9159, ZDB-ID 2732597-0. - Vol. 25.2015, 4, p. 295-313
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Subject: | customer retention | service quality | satisfaction | commitment | Internet service provider | Internet | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Digitale Dienste | Web-based service | Telekommunikationssektor | Telecommunications industry | Konsumentenverhalten | Consumer behaviour |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/21639159.2015.1073419 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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