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~person:"Rahman, Zillur"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
9
Service quality
9
Quality management
5
Qualitätsmanagement
5
Service industry
5
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
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Customer integration
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Customer satisfaction
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Rahman, Zillur
Propper, Carol
27
Gravelle, Hugh
18
Bloom, Nicholas
12
Siciliani, Luigi
11
Van Reenen, John
11
Santos, Rita
10
Seiler, Stephan
10
Gaynor, Martin
9
Gutacker, Nils
8
Moscelli, Giuseppe
8
Sutton, Matt
8
Burgess, Simon M.
7
Gibbons, Steve
7
Machin, Stephen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Jamasb, Tooraj
5
Laudicella, Mauro
5
Lemos, Renata
5
McColl-Kennedy, Janet R.
5
Pollitt, Michael G.
5
Sadun, Raffaella
5
Silva, Olmo
5
Street, Andrew
5
Bojke, Chris
4
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Di Liberto, Adriana
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kowalkowski, Christian
4
Neri, Lorenzo
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rust, Roland T.
4
Schivardi, Fabiano
4
Sousa, Rui
4
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International journal of business excellence
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of services and operations management
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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1
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
2
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
3
Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
Saved in:
4
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
Saved in:
5
Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
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