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~person:"Roberts, John"
~person:"Van Jaarsveld, Danielle"
~subject:"USA"
~subject:"Workforce"
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Roberts, John
Van Jaarsveld, Danielle
Doellgast, Virginia
11
Heinz, Matthias
7
Jeworrek, Sabrina
7
Mertins, Vanessa
7
Schumacher, Heiner
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Sutter, Matthias
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ECONIS (ZBW)
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1
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
Does working from home work? : evidence from a Chinese experiment
Bloom, Nicholas
;
Liang, James
;
Roberts, John
;
Ying, …
-
2013
Persistent link: https://www.econbiz.de/10009745127
Saved in:
3
Does Working from Home Work? Evidence from a Chinese Experiment
Bloom, Nicholas
-
2013
home." We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency.
Call
…
center
employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Home working …
Persistent link: https://www.econbiz.de/10012459790
Saved in:
4
Does working from home work? : evidence from a Chinese experiment
Bloom, Nicholas
;
Liang, James
;
Roberts, John
;
Ying, …
- In:
The quarterly journal of economics
130
(
2015
)
1
,
pp. 165-218
Persistent link: https://www.econbiz.de/10011341368
Saved in:
5
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
6
Does working from home work? : evidence from a Chinese experiment
Bloom, Nicholas
;
Liang, James
;
Roberts, John
;
Ying, …
-
2013
Persistent link: https://www.econbiz.de/10009730732
Saved in:
7
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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