Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Year of publication: |
2022
|
---|---|
Authors: | Liu, Xiangmin ; Van Jaarsveld, Danielle ; Yanadori, Yoshio |
Published in: |
British journal of industrial relations : BJIR ; an international journal of employment relations. - Oxford : Wiley-Blackwell, ISSN 1467-8543, ZDB-ID 1495449-7. - Vol. 60.2022, 2, p. 348-370
|
Subject: | Kundenservice | Customer service | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Kündigung | Dismissal | Arbeitsbedingungen | Working conditions | Arbeitsbeziehungen | Employment relations | Personalmanagement | Human Resource Management | Callcenter | Call centre | Kanada | Canada |
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