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~person:"Román, Sergio"
~subject:"Kundenzufriedenheit"
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Search: subject:"Online retailing"
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Kundenzufriedenheit
Online retailing
9
Online-Handel
9
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
5
Einzelhandel
4
Retail trade
4
Viral marketing
4
Virales Marketing
4
Cognition
2
Distribution channel
2
E-commerce
2
Electronic Commerce
2
Internet marketing
2
Kognition
2
Online shopping
2
Online-Marketing
2
Perceived deception
2
Personality psychology
2
Persönlichkeitspsychologie
2
Preismanagement
2
Pricing strategy
2
Vertriebsweg
2
Appraisal theory
1
Betrug
1
Beziehungsmarketing
1
Channel
1
Cognitive Dissonance Theory
1
Cognitive traits
1
Conceptual framework
1
Confidence
1
Consumer reviews
1
Consumer's personal characteristics
1
Consumers
1
Corporate reputation
1
Credibility
1
Customer loyalty
1
Customer service
1
Deception
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English
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Román, Sergio
Usman, Osly
7
Parayitam, Satyanarayana
6
Xu, Xun
6
Park, Jungkun
5
Sajad Rezaei
5
Tandon, Urvashi
5
Ba, Sulin
4
Bang, Nguyen
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Prybutok, Victor R.
4
Rana, Nripendra P.
4
Riquelme, Isabel P.
4
Rohman, Fatchur
4
Verma, Pranay
4
Zhang, Zili
4
Zhang, Ziqiong
4
Adil, Mohd
3
Anderson, Rolph E.
3
Arora, Richa
3
Aslam, Wajeeha
3
Bhatnagar, Amit
3
Bilgihan, Anil
3
Bradley, Graham L.
3
Bressolles, Grégory
3
Bruhn, Manfred
3
Che, Tong
3
Cho, Hallie S.
3
Civelek, Mustafa Emre
3
Falk, Tomas
3
Farhat, Kashif
3
Filieri, Raffaele
3
Gajjar, Hasmukh
3
Grewal, Dhruv
3
Ha, Hong Youl
3
Ha, Young
3
Hasija, Sameer
3
Im, Hyunjoo
3
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Journal of business ethics : JOBE
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of electronic commerce research : JECR
1
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All
ECONIS (ZBW)
5
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1
The dark side of good reputation and loyalty in
online
retailing
: when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
2
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
3
Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio
;
Riquelme, Isabel P.
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
Saved in:
4
The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.
;
Román, Sergio
- In:
Journal of business ethics : JOBE
119
(
2014
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Saved in:
5
Relational consequences of perceived deception in online shopping : the moderating roles of type of product, consumer’s attitude toward the internet and consumer’s demographics
Román, Sergio
- In:
Journal of business ethics : JOBE
95
(
2010
)
3
,
pp. 373-391
Persistent link: https://www.econbiz.de/10008655275
Saved in:
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