Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Year of publication: |
2014
|
---|---|
Authors: | Román, Sergio ; Riquelme, Isabel P. |
Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 15.2014, 2, p. 87-103
|
Subject: | Frustration | Online shopping | Consumer's personal characteristics | Positive WOM | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Persönlichkeitspsychologie | Personality psychology | Kundenzufriedenheit | Customer satisfaction |
-
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L., (2016)
-
Akrimi, Yosra, (2016)
-
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T., (2023)
- More ...
-
Riquelme, Isabel P., (2014)
-
Is the influence of privacy and security on online trust the same for all type of consumers?
Riquelme, Isabel P., (2014)
-
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P., (2016)
- More ...