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~person:"Roy, Sanjit"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Dienstleistungsqualität
Relationship marketing
Customer satisfaction
23
Kundenzufriedenheit
23
Service quality
20
Consumer behaviour
15
Konsumentenverhalten
15
Beziehungsmarketing
13
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6
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Partial least squares
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Partielle kleinste Quadrate
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Roy, Sanjit
Sreejesh, S.
Han, Heesup
51
Homburg, Christian
29
Mattila, Anna S.
29
Prentice, Catherine
27
Usman, Osly
25
Svensson, Göran
23
Wong, IpKin Anthony
23
Prybutok, Victor R.
22
Bilgihan, Anil
19
Hyun, Sunghyup Sean
18
Sharma, Piyush
18
Aksoy, Lerzan
17
Gustafsson, Anders
17
Shahin, Arash
17
Stock-Homburg, Ruth
17
Söderlund, Magnus
17
Gil Saura, Irene
16
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Bauer, Hans H.
15
Mittal, Vikas
15
Barnes, Donald C.
14
Grégoire, Yany
14
Jang, Soocheong
14
So, Kevin Kam Fung
14
Sparks, Beverley
14
Van Vaerenbergh, Yves
14
Keiningham, Timothy
13
Kim, Wansoo
13
Lee, Choong-Ki
13
Verhoef, Peter C.
13
Amin, Muslim
12
Blut, Markus
12
Bruhn, Manfred
12
Evanschitzky, Heiner
12
Karatepe, Osman M.
12
Klaus, Philipp
12
Larivière, Bart
12
Loureiro, Sandra Maria Correia
12
Prayag, Girish
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Journal of strategic marketing
4
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Asia-Pacific journal of business administration
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
International journal of services, economics and management
1
Journal of Indian business research
1
Journal of hospitality marketing & management
1
Marketing intelligence & planning
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Services marketing cases in emerging markets : an asian perspective
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
22
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Examining the role of customers' intrinsic motivation on continued usage of mobile banking : a relational approach
Banerjee, Shubhomoy
;
Sreejesh, S.
- In:
International journal of bank marketing
40
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10013165348
Saved in:
3
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
4
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
5
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
6
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
7
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
8
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
9
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
10
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
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