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~person:"Ruyter, Ko de"
~person:"Walsh, Gianfranco"
~subject:"Customer satisfaction"
~subject:"Social Web"
~type:"article"
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Customer satisfaction
Social Web
Social web
26
Consumer behaviour
12
Konsumentenverhalten
12
E-commerce
7
Electronic Commerce
7
Virtual reality
7
Virtuelle Realität
7
Beziehungsmarketing
6
Internet
6
Relationship marketing
6
Viral marketing
6
Virales Marketing
6
Internet marketing
5
Online-Marketing
5
Communication
4
Kommunikation
4
Corporate reputation
3
Firmenimage
3
Kundenzufriedenheit
3
Online retailing
3
Online-Handel
3
Social media
3
Text
3
Arbeitskräfte
2
Arbeitsverhalten
2
Augmented reality
2
Cluster analysis
2
Clusteranalyse
2
Competence
2
Cross-cultural
2
Dienstleistungsqualität
2
Digital platform
2
Digitale Plattform
2
Einzelhandel
2
Employees' company reputation-related social media competence
2
Experiment
2
Kompetenz
2
Marketing management
2
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22
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22
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5
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English
23
German
4
Author
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Ruyter, Ko de
Walsh, Gianfranco
Dwivedi, Yogesh Kumar
29
Füller, Johann
27
Law, Chun Hung Roberts
23
Hajli, Nick
22
Rita, Paulo
21
Filieri, Raffaele
20
Flavián Blanco, Carlos
20
Loureiro, Sandra Maria Correia
20
Pitt, Leyland F.
19
Harrigan, Paul
18
Whinston, Andrew B.
18
Agnihotri, Raj
17
Casaló, Luis V.
16
Laurell, Christofer
16
Ozuem, Wilson
16
Qiu, Liangfei
16
Tan, Yong
16
Bigné Alcañiz, J. Enrique
15
Rana, Nripendra P.
15
Vrontis, Demetris
15
Dennis, Alan
14
Dhir, Amandeep
14
Haenlein, Michael
14
Hinz, Oliver
14
Hollebeek, Linda D.
14
Leimeister, Jan Marco
14
Luo, Xin
14
Möslein, Kathrin
14
Stephen, Andrew T.
14
Wirtz, Bernd W.
14
Akram, Umair
13
Etter, Michael
13
Krcmar, Helmut
13
Kumar, Vikas
13
Law, Rob
13
Quach, Sara
13
Sandström, Christian
13
Saxton, Gregory D.
13
Thaichon, Park
13
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Web 2.0 : neue Perspektiven für Marketing und Medien
4
Psychology & marketing
3
Journal of service research : JSR
2
Corporate reputation review : an international journal
1
E-entrepreneurship and ICT ventures : strategy, organization and technology
1
Electronic markets : the international journal on networked business
1
International journal of electronic commerce : IJEC
1
International journal of internet marketing and advertising : IJIMA
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of management information systems : JMIS
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of vocational behavior
1
Marketing : ZFP ; journal of research and management
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The journal of consumer marketing
1
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ECONIS (ZBW)
27
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27
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1
How to strategically choose or combine augmented and virtual reality for improved online experiential retailing
Hilken, Tim
;
Chylinski, Mathew
;
Keeling, Debbie I.
; …
- In:
Psychology & marketing
39
(
2022
)
3
,
pp. 495-507
Persistent link: https://www.econbiz.de/10012817124
Saved in:
2
Digital war for talent : how profile reputations on company rating platforms drive job seekers' application intentions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Ivens, Stefan
- In:
Journal of vocational behavior
131
(
2021
),
pp. 1-20
Persistent link: https://www.econbiz.de/10013271229
Saved in:
3
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
4
Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation
Schaarschmidt, Mario
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
117
(
2020
),
pp. 718-726
Persistent link: https://www.econbiz.de/10012288095
Saved in:
5
The relationship between health- and fitness-related social media use and consumers' disordered eating
Schünemeyer, Vivienne
;
Walsh, Gianfranco
- In:
Marketing : ZFP ; journal of research and management
42
(
2020
)
3
,
pp. 37-47
Persistent link: https://www.econbiz.de/10012389102
Saved in:
6
Cross-cultural assessment of a short scale to measure employees' company reputation-related social media competence
Walsh, Gianfranco
;
Schaarschmidt, Mario
;
Teng, Lefa
- In:
Corporate reputation review : an international journal
23
(
2020
)
2
,
pp. 78-91
Persistent link: https://www.econbiz.de/10012296147
Saved in:
7
Unveiling what is written in the stars : analyzing explicit, implicit, and discourse patterns of sentiment in social media
Ordenes, Francisco Villarroel
;
Ludwig, Stephan
;
Ruyter, …
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 875-894
Persistent link: https://www.econbiz.de/10011770780
Saved in:
8
Grundlagen des Web 2.0
Kilian, Thomas
;
Hass, Berthold H.
;
Walsh, Gianfranco
- In:
Web 2.0 : neue Perspektiven für Marketing und Medien
,
(pp. 4-21)
.
2008
Persistent link: https://www.econbiz.de/10003652360
Saved in:
9
Grundlagen des Web 2.0
Walsh, Gianfranco
;
Kilian, Thomas
;
Hass, Berthold H.
- In:
Web 2.0 : neue Perspektiven für Marketing und Medien
,
(pp. 3-19)
.
2011
Persistent link: https://www.econbiz.de/10008666787
Saved in:
10
Decoding social media speak : developing a speech act theory research agenda
Ludwig, Stephan
;
Ruyter, Ko de
- In:
The journal of consumer marketing
33
(
2016
)
2
,
pp. 124-134
Persistent link: https://www.econbiz.de/10011524150
Saved in:
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