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Ruyter, Ko de
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International journal of service industry management : IJSIM
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Moderated group chat: an empirical assessment of a new e-service encounter
van Dolen, Willemijn M.
;
Ruyter, Ko de
- In:
International journal of service industry management : IJSIM
13
(
2002
)
5
,
pp. 496
Persistent link: https://www.econbiz.de/10007107747
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