Moderated group chat: an empirical assessment of a new e-service encounter
Year of publication: |
2002
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Authors: | van Dolen, Willemijn M. ; Ruyter, Ko de |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 13.2002, 5, p. 496
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