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~person:"Sánchez-Franco, Manuel J."
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Dienstleistungsqualität
2
Service quality
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Classification models
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Customer satisfaction
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Data Mining
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Sánchez-Franco, Manuel J.
Navarro García, Antonio
39
Navarro-García, Antonio
9
Rey-Moreno, Manuel
7
Acedo-González, Francisco J.
6
Barrera-Barrera, Ramón
6
Díez de Castro, E. C.
6
Rondán Cataluña, F. J.
6
Rondán-Cataluña, F. Javier
5
Calvo-Mora, Arturo
4
Gámez-González, Juan
4
Navarro-Garcia, Antonio
4
Peris-Ortiz, Marta
4
Arenas-Gaitán, Jorge
3
Barreiro Fernández, J. M.
3
Guisado González, M.
3
Losada Pérez, F.
3
Periañez-Cristobal, Rafael
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Reyes-García, María Eugenia
3
Rodriguez-Rad, Carlos Javier
3
Rodríguez Rad, C.
3
Rodríguez Rad, C. J.
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Rondán-Cataluña, Francisco Javier
3
Ruzo Sanmartín, E.
3
Diez-De Castro, Enrique Carlos
2
Gámez‐González, Juan
2
Peris-Oritz, Marta
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Rodríguez-Rad, Carlos J.
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Rondan-Cataluña, F. Javier
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Rondan-Cataluña, Francisco Javier
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Rosado-Serrano, Alexander
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Anaya-Sánchez, Rafael
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Barrera Barrera, Ramón
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Berbel Pineda, Juan Manuel
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Calvo-Mora Schmidt, Arturo
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Castro, Enrique C. Diez-de
1
Castro, Enrique Carlos Diez-De
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Coca-Pérez, José Luis
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Devece-Carañana, Carlos Alberto
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Journal of business research : JBR
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Psychology & marketing
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ECONIS (ZBW)
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A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
2
Online customer service reviews in urban hotels : a data mining approach
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Psychology & marketing
33
(
2016
)
12
,
pp. 1174-1186
Persistent link: https://www.econbiz.de/10011627315
Saved in:
3
Relational governance mechanisms in export activities : their determinants and consequences
Navarro García, Antonio
;
Sánchez-Franco, Manuel J.
; …
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4750-4756
Persistent link: https://www.econbiz.de/10011588363
Saved in:
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