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~person:"Söderlund, Magnus"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
~subject:"Online retailing"
~subject:"Online-Handel"
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Customer satisfaction
Emotion
Konsumentenverhalten
Online retailing
Online-Handel
Customer service
7
Kundenservice
7
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Service encounters
4
Consumer behaviour
3
Arbeitszufriedenheit
2
Artificial intelligence
2
Beziehungsmarketing
2
Dienstleistungssektor
2
Job satisfaction
2
Künstliche Intelligenz
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Service industry
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Arbeitsverhalten
1
Burnout
1
Categorization
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Dienstleistungsberufe
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Einzelhandel
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Elderly people
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Emotional display behaviors
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Employee burnout
1
Employee happiness
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Ethics
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Ethik
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Explainable AI
1
Manipulation
1
Mere requests
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Morality
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Norms
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Older consumers
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Söderlund, Magnus
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Gelbrich, Katja
7
Miao, Li
7
Sharma, Piyush
7
Sirianni, Nancy J.
7
Walsh, Gianfranco
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Gremler, Dwayne D.
6
McColl-Kennedy, Janet R.
6
Medler-Liraz, Hana
6
Shin, Hyunju
6
Stauss, Bernd
6
Gierl, Heribert
5
Groth, Markus
5
Gruber, Thorsten
5
Kumar, Anuj
5
Larivière, Bart
5
Prentice, Catherine
5
Seger-Guttmann, Tali
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Bauer, Hans H.
4
Beatty, Sharon E.
4
Berthon, Pierre R.
4
Brady, Michael K.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Georgiev, Marin
4
Hinterhuber, Hans H.
4
Holmqvist, Jonas
4
Jerath, Kinshuk
4
MacQuilken, Lisa
4
Meyer, Tracy
4
Netessine, Serguei
4
Paswan, Audhesh
4
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Journal of retailing and consumer services
3
Journal of service management
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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1
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
2
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
3
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
4
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
5
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
6
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
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