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~person:"Salo, Jari"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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Beschwerdemanagement
Complaint management
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
3
Confidence
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Vertrauen
3
Brand image
2
Finland
2
Finnland
2
Gender
2
Geschlecht
2
Markenimage
2
Viral marketing
2
Virales Marketing
2
loyalty
2
tablet commerce
2
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand management
1
Brand recovery
1
Brand trust
1
Customer service
1
E-commerce
1
Electronic Banking
1
Electronic Commerce
1
Electronic banking
1
Environmental consciousness
1
Event marketing
1
Event-Marketing
1
Exclusive offering
1
Food delivery apps (FDAs)
1
Forgivenesss
1
Green marketing
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Salo, Jari
Roschk, Holger
14
Grégoire, Yany
12
Mattila, Anna S.
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Sparks, Beverley
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Baker, Melissa A.
4
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hsu, Cathy H. C.
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Robertson, Nichola
4
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Journal of business research : JBR
2
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ECONIS (ZBW)
2
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1
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
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