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~person:"Schafer, Kai"
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Customer satisfaction
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Emotion
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Schafer, Kai
Comer, Lucette B.
22
Dubinsky, Alan J.
6
Lee, Sanghyun
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Drollinger, Tanya
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Journal of managerial issues : JMI
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ECONIS (ZBW)
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The role of emotion in the relationship between customers and automobile salespeople
Lee, Sanghyun
;
Comer, Lucette B.
;
Dubinsky, Alan J.
; …
- In:
Journal of managerial issues : JMI
23
(
2011
)
2
,
pp. 206-226
Persistent link: https://www.econbiz.de/10009295386
Saved in:
2
The role of emotion in the relationship between customers and automobile salespeople
Lee, Sanghyun
;
Comer, Lucette B.
;
Dubinsky, Alan J.
; …
- In:
Journal of managerial issues : JMI
23
(
2011
)
2
,
pp. 206-226
Persistent link: https://www.econbiz.de/10009884012
Saved in:
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