The role of emotion in the relationship between customers and automobile salespeople
Year of publication: |
2011
|
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Authors: | Lee, Sanghyun ; Comer, Lucette B. ; Dubinsky, Alan J. ; Schafer, Kai |
Published in: |
Journal of managerial issues : JMI. - Pittsburg, Kan. : PSU, ISSN 1045-3695, ZDB-ID 1131458-8. - Vol. 23.2011, 2, p. 206-226
|
Subject: | Lieferantenmanagement | Supplier relationship management | Verkaufspersonal | Salespeople | Emotion | Kundenzufriedenheit | Customer satisfaction | Kfz-Industrie | Automotive industry |
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