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~person:"Schloffer, Judith"
~subject:"E-Mail"
~type_genre:"Book section"
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Verweigerung der Kommunikation zur Steigerung der Kundenzufriedenheit? : Customer Experience mit Do-not-reply-E-Mails
Foscht, Thomas
;
Schloffer, Judith
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 347-365)
.
2012
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