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~person:"Schmidt, Karsten"
~subject:"China"
~subject:"Deutschland"
~subject:"Hotellerie"
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Dienstleistungsqualität
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Schmidt, Karsten
Kirstges, Torsten
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Dienstleistungscontrolling
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Gabler Edition Wissenschaft / Marktorientiertes Management
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ECONIS (ZBW)
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Mystery Shopping : Leistungsfähigkeit eines Instruments zur Messung der Dienstleistungsqualität
Schmidt, Karsten
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003527934
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2
Mitarbeiter-Performance im Servicekontakt - Modellierung und Messung mittels Mystery Shopping im Tourismus
Lingenfelder, Michael
;
Schmidt, Karsten
;
Wieseke, Jan
- In:
Dienstleistungscontrolling
,
(pp. 181-210)
.
2005
Persistent link: https://www.econbiz.de/10003302041
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