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~person:"Schoefer, Klaus"
~subject:"Kundenzufriedenheit"
~subject:"Service industry"
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Kundenzufriedenheit
Service industry
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Customer integration
1
Customer participation
1
Hedonic value
1
Konsumentenverhalten
1
Kundenintegration
1
Positive psychological capital
1
Service recovery
1
SmartPLS
1
Stress
1
Utilitarian value
1
Work stress
1
customer participation
1
dark side
1
negative feelings
1
role stress
1
service co-development
1
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Schoefer, Klaus
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Costers, Annelies
2
Evans, Kenneth R.
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Straus, Lennart
2
Tanford, Sarah
2
Van Vaerenbergh, Yves
2
Zou, Shaoming
2
Agrawal, Amit Kumar
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anokhin, Sergey Alexander
1
Anwar, Sohail
1
Arpasri Sothonvit
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Balaji, M. S.
1
Basu, Debarati
1
Berenguer Contrí, Gloria
1
Bhoyar, Pravin Kumar
1
Blut, Markus
1
Boateng, Henry
1
Boukis, Achilleas
1
Bourdin, David
1
Cai, Ruiying
1
Chakraborty, Kamalika
1
Chan, Kimmy Wa
1
Chaouali, Walid
1
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International journal of bank marketing
1
Journal of service research
1
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ECONIS (ZBW)
2
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1
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
Saved in:
2
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
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