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~person:"Schumacher, Heiner"
~person:"Van Jaarsveld, Danielle"
~subject:"USA"
~subject:"Workforce"
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Schumacher, Heiner
Van Jaarsveld, Danielle
Doellgast, Virginia
11
Heinz, Matthias
7
Jeworrek, Sabrina
7
Mertins, Vanessa
7
Sutter, Matthias
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1
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
Measuring Indirect Effects of Unfair Employer Behavior on Worker Productivity - A Field Experiment
Heinz, Matthias
-
2018
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10012929481
Saved in:
3
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011757773
Saved in:
4
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011758792
Saved in:
5
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011763630
Saved in:
6
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011764924
Saved in:
7
Measuring Indirect Effects of Unfair Employer Behavior on Worker Productivity – A Field Experiment
Heinz, Matthias
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10012944019
Saved in:
8
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
Persistent link: https://www.econbiz.de/10011817778
Saved in:
9
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
10
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
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