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~person:"Shahin, Arash"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~type_genre:"Fallstudie"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Service quality
3
Iran
2
Airline
1
Airport
1
Beziehungsmarketing
1
China
1
Customer satisfaction
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Esfahan
1
Fluggesellschaft
1
Flughafen
1
Großbritannien
1
Hotel industry
1
Hotellerie
1
Kundenzufriedenheit
1
Nordeuropa
1
Northern Europe
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
Statistical quality control
1
Statistische Qualitätskontrolle
1
United Kingdom
1
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Article
3
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Fallstudie
Article in journal
54
Aufsatz in Zeitschrift
54
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
Aufsatz im Buch
3
Book section
3
Case study
3
Systematic review
1
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English
3
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Shahin, Arash
Sharma, Piyush
Staiger, Douglas
Smith, Alan D.
3
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Shirouyehzad, Hadi
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Abedin, Farhana
1
Adapa, Sujana
1
Adeola, Ogechi
1
Adolf-Wright, Kerstin
1
Adom, Kwame
1
Afting, Matthias
1
Agyinasare, Charles
1
Ahearne, Michael
1
Ahlert, Martin
1
Ajmal, Mian M.
1
Ajodhia, Virendra Shailesh
1
Al Sawalqa, Fawzi A.
1
Al-Hakmani, Ali
1
Aliqah, Khaled Abu
1
Allal, Bouthaina
1
Allaya, Aida
1
Altinay, Levent
1
Amartes, Abednego Feehi Okoe
1
Anderson, Verl
1
Antunes, Pedro
1
Anwar, Md. Rajib
1
Aquilina, Matteo
1
Arabzad, S. Mohammad
1
Arif, Seema
1
Aryanezhad, Mir-Bahador
1
Asch, Markus
1
Assimakopoulos, Costas
1
Atanasovski, Jane
1
Auh, Seigyoung
1
Aziz, Nisar Ahmed
1
Baker, Susan
1
Balbastre-Benavent, Francisco
1
Balbontin, Alex A.
1
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International journal of productivity and quality management : IJPQM
1
International journal of services and operations management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
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ECONIS (ZBW)
3
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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
2
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
3
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
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