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~person:"Shahin, Arash"
~person:"Ukko, Juhani"
~subject:"Benchmarking"
~subject:"Business network"
~subject:"Dienstleistungssektor"
~subject:"service"
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Benchmarking
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Dienstleistungsqualität
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Service quality
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18
Kundenzufriedenheit
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Shahin, Arash
Ukko, Juhani
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Richter, Wolfram F.
6
Schneider, Kerstin
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Wirtz, Jochen
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Min, Ho-key
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5
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4
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4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Jürges, Hendrik
4
Kowalkowski, Christian
4
Licht, Georg
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Moch, Dietmar
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O'Cass, Aron
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Pekkola, Sanna
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Rayburn, Steven W.
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Sharma, Piyush
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Sousa, Rui
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Tai, Yang-Fei
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Wangenheim, Florian von
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3
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International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
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The international journal of productivity and performance management
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ECONIS (ZBW)
9
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
3
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
4
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
5
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
6
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
7
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
8
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
9
The relationship between quality and productivity : a new perspective
Shahin, Arash
- In:
International journal of productivity and quality …
3
(
2008
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
Saved in:
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