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~person:"Shahin, Arash"
~person:"Zapata-Aguirre, Sandra"
~subject:"Airport"
~subject:"Hotel industry"
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Search: subject:"Service quality"
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Airport
Hotel industry
Service quality
31
Dienstleistungsqualität
29
Customer satisfaction
19
Kundenzufriedenheit
16
Quality management
16
Qualitätsmanagement
16
Iran
8
Hotellerie
7
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Prioritization
4
customer satisfaction
4
Beziehungsmarketing
3
Flughafen
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Analytic network process (ANP)
2
Bank service
2
Customer service
2
Data envelopment analysis (DEA)
2
Dienstleistungssektor
2
EFQM
2
Esfahan
2
Evaluation
2
IPA
2
Importance-performance analysis (IPA)
2
Isfahan Province gas company
2
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9
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9
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2
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English
10
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Shahin, Arash
Zapata-Aguirre, Sandra
Han, Heesup
17
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Kim, Woo Gon
7
Ali, Faizan
6
Dabestani, Reza
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Amin, Muslim
4
Assaker, Guy
4
Bilgihan, Anil
4
Bujisic, Milos
4
Butters, R. Andrew
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Martín, Juan Carlos
4
Mattila, Anna S.
4
Park, Jungkun
4
Rupp, Nicholas G.
4
Ryu, Kisang
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Bogicevic, Vanja
3
Brueckner, Jan K.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
DeSimone, Jeff
3
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Published in...
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International journal of quality & reliability management
2
International journal of services and operations management
2
International journal of business information systems : IJBIS
1
International journal of productivity and quality management : IJPQM
1
Journal of hospitality marketing & management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
10
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1
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
2
Evaluation and prioritization of
service
quality
dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
3
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
4
Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP
Shahin, Arash
;
Pool, Javad Khazaei
;
Poormostafa, Mehdi
- In:
International journal of business information systems : …
15
(
2014
)
1
,
pp. 84-104
Persistent link: https://www.econbiz.de/10010381563
Saved in:
5
Travelers satisfaction with food and beverage services in airports
Del Chiappa, Giacomo
;
Seijas Giménez, María Nela
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 829-845
Persistent link: https://www.econbiz.de/10011784145
Saved in:
6
Customer perception of
service
quality
: the role of information and communication technologies (ICTs) at airport functional areas
Brida, Juan Gabriel
;
Moreno, Luis
;
Zapata-Aguirre, Sandra
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 209-216
Persistent link: https://www.econbiz.de/10011619580
Saved in:
7
A DEA approach for comparative analysis of
service
quality
dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
8
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
9
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
10
Service TRIZ : An Approach for
Service
Quality
Design - With a Case Study in the Hospitality Industry
Shahin, Arash
-
2011
This paper develops the service theory of inventive problem-solving (TRIZ) for
service
quality
design. It also proposes …
Persistent link: https://www.econbiz.de/10013122694
Saved in:
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