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~person:"Shahin, Arash"
~person:"Zapata-Aguirre, Sandra"
~subject:"Airport"
~subject:"Lieferkette"
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Airport
Lieferkette
Dienstleistungsqualität
29
Service quality
29
Customer satisfaction
16
Kundenzufriedenheit
16
Quality management
16
Qualitätsmanagement
16
Hotel industry
7
Hotellerie
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Iran
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Data envelopment analysis
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customer satisfaction
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Flughafen
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Product quality
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Produktqualität
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Esfahan
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IPA
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service
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service quality dimensions
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Shahin, Arash
Zapata-Aguirre, Sandra
Rupp, Nicholas G.
4
Brueckner, Jan K.
3
DeSimone, Jeff
3
Gandhi, Surjit Kumar
3
Gardner, John W.
3
Girvin, Raquel
3
Gomes, Carlos Francisco
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Gupta, Ajay
3
Han, Heesup
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Meldau, Sandrina
3
Sachdeva, Anish
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Wang, Qiang
3
Abdelhadi, Abdelhakim
2
Ali, Faizan
2
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2
Azis, Yudi
2
Bezerra, George C. L.
2
Bilgihan, Anil
2
Bogicevic, Vanja
2
Bretzke, Wolf-Rüdiger
2
Bujisic, Milos
2
Charoensook, Chartchai
2
Chu, Zhaofang
2
Del Chiappa, Giacomo
2
Erginel, Nihal
2
Fahimnia, Behnam
2
Flynn, Barbara Bechler
2
Gupta, Tarun Kumar
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Harsanto, Budi
2
Holmes, George M.
2
Holmes, George Mark
2
Hong, Seock-Jin
2
Jayaram, Jayanth
2
Kamakoty, Juhi
2
Kayapınar, Sema
2
Li, Chan
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Li, Ling
2
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Benchmarking : an international journal
1
International journal of productivity and quality management : IJPQM
1
Journal of hospitality marketing & management
1
The international journal of productivity and performance management
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
3
Travelers satisfaction with food and beverage services in airports
Del Chiappa, Giacomo
;
Seijas Giménez, María Nela
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 829-845
Persistent link: https://www.econbiz.de/10011784145
Saved in:
4
Customer perception of
service
quality
: the role of information and communication technologies (ICTs) at airport functional areas
Brida, Juan Gabriel
;
Moreno, Luis
;
Zapata-Aguirre, Sandra
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 209-216
Persistent link: https://www.econbiz.de/10011619580
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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